Q: There have been a lot of calls for your resignation. What do you say to those people?
Goodell: I acknowledged my mistake. I said we'd make changes and we're making them. We have a lot more to be done but we're moving in an important direction -- to get expertise to make it better. My focus is how do we do this better?
Q: You mentioned due process. There's a lot of inconsistency with who's playing and who's not. How will you handle it?
Goodell: We need to change our policies and procedures and we need help identifying how to do that. Laws are different from state to state. We need to figure out when the NFL should be involved in the investigative process. We do not have a clear and consistent policy to deal with the different issues.
Q: In your interview with CBS News you said Ray Rice was ambiguous with his description of what happened. What did he tell you happened in the elevator?
Goodell: We got new information from the first time I met with him to the initial discipline. The new information was inconsistent with how he described what happened. We had not seen the second tape.
Goodell: It's a matter of appeal so it will be taken up. I have to respect the appeal process.
Q: What about transparency?
Goodell: I'm telling you it's inconsistent. But we have an appeal process.
Q: You mentioned the two women's groups the NFL will be working with. How will you do that? And how do you think the owners would vote on your resignation?
Goodell: That's a hypothetical. The owners are focusing on our work. The first part of your question: Because of the attention the issue got because of the Ray Rice matter it became a need. There's a need for people to seek help in all communities. We want to help provide assistance to them. We want to be involved. We want to help.
Q: AP report cites a voicemail where someone confirms receipt of the video. How does that square with the NFL's denial that it had the video?
Goodell: That's why we've hired Mueller to investigate.
Q: Why do you think the domestic violence crimes weren't treated as harshly as other crimes?
Goodell: We made a mistake in letting our standards fall below where they should be. We need to figure out how to do it in a fair and consistent way. The policy itself is not up to standards. The first video was horrifying and we went through the process and disciplined him consistent with that policy -- but that wasn't sufficient. It was a mistake.
Q: Do you still believe that no one in the NFL office had seen the Ray Rice video before it surfaced on TMZ?
Q: Do you believe you have the support of all the owners?
Goodell: I do believe that. They expect us to do a better job. I don't like to let down anybody.
Q: What will your role be with the new personal conduct committee?
Goodell: I think we'll have to develop it further. What's the conduct we want? What's important to us as a league? We want to exceed every standard we set. That's what I expect this committee to do. If the policy needs to be changed, we need to do that.
Q: A number of sponsors have put out disapproving statements. How many business partners have suggested they would pull out? Did you talk to Anheuser Busch?
Goodell: I disappointed myself, the NFL, our fans, our partners. We need to do better. I've made it clear to sponsors directly. We are going to do better in this area.
Q: Were you close to losing a sponsor?
Goodell: You'll have to speak to the sponsor.
Q: What are your comments on Proctor & Gamble pulling their sponsorship plug today?
Goodell: We've talked with our sponsors and told them we're going to clean up our house and make a difference. They want to see that. That's up to us to deliver on. They're not looking for talk, they want to see action.
Q: You talked about establishing a personal conduct committee -- how will you do it by the Super Bowl? Aren't these constantly evolving?
Goodell: We need to reach out to experts in the area: criminal justice, domestic violence. Bring their views in to how we can improve the policy. Those are all difficult issues to ensure they have due process and maintain the integrity of the NFL. I expect the committee will be in place by the Super Bowl.
Q: Have you been involved in an abuse situation? Do you see any personnel changes coming?
Goodell: First: I have not. Second: We are making personnel changes. We announced several over the next week and there are more to come. How do we bring the right voices to the table? That's part of how we get better.
Q: When you made the original suspension were any women advising you? Can you put conduct policy in CBA?
Goodell: We didn't have the right voices at the table. We need to get better expertise. Lisa Friel is joining us, former chief of sex crimes in downtown New York. Those are the types of people we want to have in our organization.
There's someone being removed from the room, screaming, "Dont' take me to an elevator."
Q: In the summons it said Ray Rice rendered his then fiance unconscious. Why wasn't that enough?
Goodell: It was clear domestic violence had occurred and that's why we took the step we did. It was not sufficient. That's because our policies had fallen behind.
Q: You paid that law firm to help you negotiate television deal. President of Ravens worked at that firm. How do you expect that to affect everything?
Goodell: The firm has also been on the other side of litigation against the NFL.
Q: Even if the investigation is flawless, doesn't it leave room for doubt?
Goodell: We hired Mueller, not the law firm.
Q: Have you been interviewed for the investigation yet?